New and Improved Technology Gaining Wider Acceptance in the Healthcare Industry


In 2004, a study entitled, “Report to the Congress: New Approaches in Medicare”, it points out that hospital and health care executives view upgrading their security protocols and reducing medical errors, as well as promoting the safety of their patients, as their top three priorities. While the implementation of electronic health records was only listed as their fifth top priority. This was six years ago, and it is very evident that the use of new and improved technologies are moving up the ladder of priorities of medical executives today. This is very evident especially now that health care executives are outsourcing services  to providers who can provide such technologies.

Last November 16, 2010, there was an announcement of a partnership between Medical Business Associates and Medicare, having the former as the chosen software vendor for the direct claims submission tasks of Medicare. In this partnership, according to Peter Meyer of Medical Business Associates, “Clients would see a decrease in the number of errors that occur in filing claims, a decrease in turnaround times and see an increase in profitability.”

It is important for companies to have a systematic procedure in conducting their businesses. But for most companies to be able to produce their deliverables and for them to improve their services, they need to look into other ways to maximize their resources such as using available technologies. Medical billing companies are no exception to this. Given the advantages of using medical billing software, it is not surprising that companies are looking at utilizing such technologies. As mentioned above, medical billing software significantly reduces the number of errors committed by medical billing clearinghouses.

Recent developments in the medical billing software industry includes news about Mitchell International Inc. who released a statement saying that it has entered into a multi-year contract with Three Rivers Provider Network (TRPN). Mitchell International Inc., whose solutions include a medical bills processing system called Mitchell DecisionPoint, has raised key advantages from this partnership with TRPN including the enhancement of the performance of their employees.

Meanwhile, eHealthConnecticut, a federally funded program under the healthcare industry that seeks to utilize technologies to improve processes was chosen by NCG Medical as a vendor of choice.  eHealthConnecticut will be providing them with a medical software system called Electronic Health Record (EHR) that supports doctors and healthcare offices across the state. This partnership involves the use of an automated database that will make a patient’s health information and medical history available to healthcare providers.

It is evident that different kinds of businesses under the healthcare industry is dedicated to using processes that would help in streamlining the workflow and in making sure that medical processes are running smoothly, especially that of medical billers and coders. However, it seems that some healthcare companies have lost their focus on customer communications. This challenge on customer communications is most common with health insurance providers. This is according to a survey conducted by Xerox (NYSE:XRX). According to their findings, a large percentage of customers are not satisfied with how their providers disseminate information regarding their benefits. As mentioned by Paul Lundy, who is the vice president of Xerox Global Document Outsourcing, “There’s a tremendous opportunity to better communicate with customers through their preferred channels – whether its e-mail, smartphone or direct mail – and deliver a more positive experience.”

It can no longer be denied that the healthcare industry is now moving forward towards a destination where client satisfaction is becoming their top priority.